Privacy Policy

Effective date: November 14, 2025

Introduction

Welcome to https://sbms.ca/ (hereinafter the “Site”). SBMS (“we,” “us,” “our,” or “the Company”) is committed to protecting the privacy and personal information of individuals who visit the Site and use our services. This Privacy Policy explains what information we collect, the purposes for which it is used, the circumstances under which it may be disclosed, and your rights under applicable laws, including Québec’s Law 25.

Person Responsible for the Protection of Personal Information

In accordance with Law 25, the person responsible for access to and the protection of personal information is: Name: Francis Landry
Title: Person in charge of access to and protection of personal information
Email: flandry@sbms.ca
Phone: 450-477-6707, extension 227

Collection of Personal Information

We collect personal information that you voluntarily provide when you:

• complete a contact, information request, or service form;
• communicate with us by email or telephone;
• subscribe to a newsletter or corporate communication;
• interact with us in the context of an event, promotion, or business relationship.

Collected information may include, but is not limited to: first and last name, email address, phone number, company name, job title, and any other information you choose to provide.

Purposes of Collection and Use

Personal information is used for the following purposes:

• responding to your requests for information or services;
• managing and maintaining our business relationships;
• ensuring communication follow-ups;
• improving the quality of our services and the Site;
• complying with legal and regulatory obligations;
• ensuring Site security and preventing fraud.

Consent

Where required by law, we obtain your consent before collecting, using, or disclosing your personal information. You may withdraw your consent at any time, subject to legal or contractual obligations. Refusing to provide certain information may limit our ability to offer some services.

Sharing and Disclosure of Personal Information

SBMS does not sell or rent personal information. However, personal information may be disclosed:

• to service providers or contractual partners acting on our behalf (e.g., web hosting, IT services), strictly to the extent necessary to perform their mandates;
• when required by law, a court order, or a competent authority;
• as part of a business transaction (merger, acquisition, asset sale), in which case the information may be transferred to the new entity, subject to legal protections.

Security of Personal Information

We implement reasonable administrative, technical, and physical security measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no security measure is completely foolproof.

Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Retention periods vary depending on the type of information and the context in which it is used.

Cookies and Similar Technologies

The Site may use cookies and similar technologies to:

• ensure proper Site functionality;
• analyze Site usage and improve performance;
• enable certain features.

You may configure your browser to refuse cookies. However, some Site features may not function properly.

Your Rights

In accordance with applicable laws, including Law 25, you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion or de-indexing of information, subject to legal limits;
• withdraw your consent for certain uses of your information;
• request data portability, where applicable.

To exercise your rights, please contact the person responsible listed above. Proof of identity may be required.

Privacy Incidents

In the event of a privacy incident involving a risk of serious harm, SBMS will take the measures required by law, including notifying the Commission d’accès à l’information du Québec and affected individuals, where applicable.

Transfers Outside Québec

When personal information is transferred to service providers located outside Québec, we ensure that appropriate contractual safeguards are in place to provide an adequate level of protection in accordance with legal requirements.

Minors

The Site is intended for a professional and general audience. We do not knowingly collect personal information from children under the age of 13. If such information is brought to our attention, it will be deleted.

Policy Changes

SBMS reserves the right to modify this Privacy Policy at any time. Any changes will be published on the Site and the effective date will be updated accordingly.

Contact Us

For any questions, requests for access, correction, or concerns regarding the protection of personal information, please contact: Francis Landry
Person in charge of access to and protection of personal information
Email: flandry@sbms.ca
Phone: 450-477-6707, extension 227

Complaints

If you believe your rights have not been respected, you may file a complaint with the Commission d’accès à l’information du Québec (CAI), the authority responsible for enforcing personal information protection laws.